A new era for automation in customer service with conversational AI

Posted by Flitto on Feb 26, 2020 11:13:40 AM
Flitto

What is conversational AI all about? 

It's the best investment you'll make this year – and over the next five years – to increase efficiency, improve your KPIs and drive innovation in customer experience.

At the heart of the business justifications for Conversational AI are:

1. COST SAVINGS THROUGH  SMARTER AUTOMATION

2. IMPROVED CUSTOMER SATISFACTION THROUGH IMMEDIACY AND RELEVANCE

 

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But this prosaic description doesn't do justice to the technological developments that are fundamentally changing how people engage with businesses.


It's a story about a turning point in the relationship between machines and consumers.

 

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WORLD SUMMIT AI AMERICAS

March 25-26th 2020

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05-09 October 2020

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Topics: AI, Conversational AI