--- title: Conversational AI can transform your business - Wednesday 17th June description: Join your fellow WSAI community members on Wednesday 17th June 16:00 – 17:00 BST, 17:00 CET, 11:00 ET, 8:00 PT, to learn how conversational AI can transform your business from the AI brains at Artificial Solutions & Circle K. --- [World Summit AI | Blog ](https://blog.worldsummit.ai) # [Conversational AI can transform your business - Wednesday 17th June](https://blog.worldsummit.ai/conversational-ai-can-transform-your-business-wednesday-17th-june) Written by [World Summit AI](https://blog.worldsummit.ai/author/world-summit-ai) | Jun 15, 2020 2:35:21 PM According to [Gartner](https://www.gartner.com/smarterwithgartner/4-trends-gartner-hype-cycle-customer-service-customer-engagement/?utm_campaign=WSAI%20Webinars&utm_medium=email&_hsmi=2&_hsenc=p2ANqtz--XOgN371qYOtO-LVV4tj6raqQ8MJyNmEQuOetaekbJ0GbPjvBouo6G3iZXJg3bj4frfIyd6yi3WDLxHhM5IFuIsyw90A&utm_content=2&utm_source=hs_email)* by 2021, 15% of all customer service interactions globally will be handled completely by AI, an increase of 400% from 2017. As the demand for conversational AI intensifies, the discussion is no longer “why should I implement?”, but “how do I start?”. Join your fellow WSAI community members on **Wednesday 17th June 16:00 – 17:00 BST,** **17:00 CET, 11:00 ET, 8:00 PT,** to learn how conversational AI can transform your business from the AI brains at **Artificial Solutions** & **Circle K**. **What you will learn** - How to get started with conversational AI - How conversational AI can increase your competitive edge - The latest ways of differentiation using voice interfaces **Use Case 1 – Artificial Solutions** **5 Steps to Maximise your Chatbot’s Potential** Chatbots have a huge potential to transform how companies engage with their customers But scaling a chatbot up to production readiness can often be challenging and it’s important to consider any conversational AI implementation as part of a wider strategy that drives the business forward, instead of a point solution that fixes an individual pain point. Based on first-hand experience and real-life examples, Andy will examine conversational AI in action, discuss how it is revolutionizing business processes, and provide the 5 key steps that are essential for successful implementation. **Use Case 2 – Circle K** **How Conversational AI transforms customer experiences in convenience retailing industry: learnings from Circle K** One of the world’s leading convenience and fuel retail businesses is always seeking for new ways to make their customers’ lives a little easier every day. In this session you will learn how in just few months Circle K developed an intelligent, conversational digital assistant that is capable of answering a diverse number of questions in multiple languages, while reducing call volumes into its B2B and B2C support team and enabling them to focus on more complex tasks. [**Register now**](https://worldsummit.ai/wsai-webinar-ai-in-action-business-use-case-examples-of-ai-adoption-2/)to book your space and participate live in our Q&A session! **Presenters**   ****   **Andy Peart ** *CSMO * **Artificial Solution**         **Maija Termane** *Senior Quality Responsible, IT Project Manager* **Circle K**         Moderator **John Spindler** *CEO* **Capital Enterprise **       **Coming soon!** On Thursday 2nd July, we will welcome Thibault de Assi, GM-Global Head of Digitalization and Automation in Digital Industries - Factory Automation at **Siemens** and Romaric Redon, DataLab Manager at **Airbus S.A.S** to discuss how to reshape your business strategy with AI. Check out our [**past and upcoming WSAI Insights**](https://worldsummit.ai/webinars/) and register for free for as many as you wish.    Would you like to nominate a speaker or be one of our partners? Then please contact [**stella@worldsummit.ai**](mailto:stella@worldsummit.ai)   With❤️ Team WSAI (Sarah, Vidya, Kate, Claire, Sherrie, Stella, Celine, Fiona, Rux, Saima and Eve)   **YOUR GLOBAL AI EVENTS CALENDAR** Here is your Global AI Events Calendar where you can meet the Inspired Minds community of business leaders, heads of government, policy makers, startups, investors, academics and media.   **WORLD SUMMIT AI WEBINARS** [worldsummit.ai/webinars](https://worldsummit.ai/webinars/)   **INTELLIGENT HEALTH AI WEBINARS** [intelligenthealth.ai/webinars](https://intelligenthealth.ai/webinars/?__hstc=82997193.99af26b513a32996efda29a9b3fffe81.1586873860183.1591879083157.1591880953546.126&__hssc=82997193.4.1591880953546&__hsfp=693435645)   **INTELLIGENT HEALTH ** 2-3 September 2020 Online [intelligenthealth.ai](https://intelligenthealth.ai/?__hstc=82997193.99af26b513a32996efda29a9b3fffe81.1586873860183.1591879083157.1591880953546.126&__hssc=82997193.4.1591880953546&__hsfp=693435645)   **WORLD SUMMIT AI** 13-14 October 2020 Amsterdam, Netherlands [worldsummit.ai](https://worldsummit.ai/?__hstc=217063241.90051dd5fc8394ea768f77e7f56da493.1553087813520.1578347120674.1578394880245.512&__hssc=217063241.3.1578394880245&__hsfp=2240718579)   **WORLD AI WEEK** 12-16 October 2020 Amsterdam, Netherlands [worldaiweek.ai](https://worldaiweek.ai/)   **INTELLIGENT HEALTH UK** 2-3 February 2021 London, UK [london.intelligenthealth.ai](https://london.intelligenthealth.ai/?__hstc=82997193.99af26b513a32996efda29a9b3fffe81.1586873860183.1591879083157.1591880953546.126&__hssc=82997193.4.1591880953546&__hsfp=693435645)   **WORLD SUMMIT AI AMERICAS** 20-21 April 2021 Montreal, Canada [americas.worldsummit.ai](https://americas.worldsummit.ai/)   [View full post](https://blog.worldsummit.ai/conversational-ai-can-transform-your-business-wednesday-17th-june) ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "World Summit AI" }, "dateModified" : "2020-06-15T16:08:33.803Z", "datePublished" : "2020-06-15T14:35:21Z", "headline" : "Conversational AI can transform your business - Wednesday 17th June", "image" : { "@type" : "ImageObject", "height" : 500, "url" : "https://email.worldsummit.ai/hs-fs/hubfs/WSAI%202018/Speakers/Andy%20Peart%20-%20Artificial%20Solutions.jpg?width=400&upscale=true&name=Andy%20Peart%20-%20Artificial%20Solutions.jpg", "width" : 500 }, "mainEntityOfPage" : "https://blog.worldsummit.ai/conversational-ai-can-transform-your-business-wednesday-17th-june", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "height" : 60, "url" : "/hs/hsstatic/content_shared_assets/static-1.4092/img/default-amp-logo.png", "width" : 60 }, "name" : "BLOG" } } ```