Werner Vogels, VP & CTO at Amazon will take to the stage for the opening headline session on day two at World Summit AI 2019 (Thursday 10th October) and ahead of their appearance we asked Werner a few questions about Amazon’s approach to machine learning, AI use for enterprise and which industry is being revolutionised by AI adoption. Read on for the full Q&A.
The growth of conversational AI technologies is undeniable. By 2020, over 80 percent of businesses are expected to have adopted chatbots or some level of conversational automation. Meanwhile, the consumer appetite for multi-platform, always-on conversational channels is high; 53 percent of customers are more likely to shop with businesses that they can message.