A new era for automation in customer service with conversational AI

Posted by Flitto on Feb 26, 2020 11:13:40 AM

What is conversational AI all about? 

It's the best investment you'll make this year – and over the next five years – to increase efficiency, improve your KPIs and drive innovation in customer experience.

At the heart of the business justifications for Conversational AI are:

1. COST SAVINGS THROUGH  SMARTER AUTOMATION

2. IMPROVED CUSTOMER SATISFACTION THROUGH IMMEDIACY AND RELEVANCE

 

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Topics: AI, Conversational AI

The Practical Place to Start Your AI Strategy

Posted by Andy Peart on Aug 29, 2019 1:15:00 PM

Artificial intelligence has reached a tipping point. It can no longer be ignored as a phase or something only for companies that are typically early adopters of technology. It’s impact on all areas of life, from medical research to your next film recommendation from Netflix, is evidence of its wide-ranging capabilities.

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Topics: AI, AI Platforms, Conversational AI

How Conversational AI Increases Your Competitive Edge

Posted by World Summit AI on Nov 12, 2018 9:53:22 PM

By Artificial Solutions 

In Getting Started in Conversational AI we take a look at some of the business benefits that conversational Artificial Intelligence delivers.

From speech enabled interfaces that improve customer experience, to intelligent chatbots that deliver 24/7 customer service, or humanlike digital assistants that drive online sales revenue, conversational AI is rapidly changing customer interaction.

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Topics: Conversational AI