When leaders describe how advances in automation will affect job prospects for humans, predictions typically fall into one of two camps. Optimists say that machines will free human workers to do higher-value, more creative work. Pessimists predict massive unemployment, or, if they have a flair for the dramatic, a doomsday scenario in which humans’ only job is to serve our robot overlords.

What almost everyone gets wrong is focusing exclusively on the idea of automation “replacing” humans. Simply asking which humans will be replaced fails to account for how work and automation will evolve. Our new book, Reinventing Jobs: A 4-Step Approach for Applying Automation to Work, argues that while automation can sometimes substitute for human work, it also more importantly has the potential to create new, more valuable, and more fulfilling roles for humans.

Sensible conversations supported by artificial intelligence increased the efficiency rate of credit card cross-sell efforts by 82% at a Mexican bank.

Frank. Good morning! This is Frank from W Bank. May I speak with Ms. K?

We’re pleased to announce that Gary Marcus will present a sneak preview of his new book  REBOOT: Getting to AI We Can Trust, co-authored with NYU computer scientist Ernie Davis (to be published by Pantheon in Fall 2019) at World Summit AI Americas taking place April 10-11 in Montreal, Canada. 

The book is a powerful critique of the current state of AI that calls for a rethink of the entire paradigm of AI and machine learning. 

Unleashing AI Power